SHIPPING &AND DELIVERY

Great news! We’re using couriers that are dedicated to delivering your orders during the Canada Post strike.

Important note: Some deliveries may still experience delays

• PO box deliveries: orders shipped to PO boxes will be delayed until Canada Post services resume normal operations
• Remote regions: Transit times to rural areas with the postal codes starting with T0, V0, Y0, Y1, G0, G9, H0, J0, P0, R0, S0, X0, and V0T, including Rural Road addresses, may take longer than usual

Please don’t hesitate to reach out to our customer service team if you have any concerns or questions about your order. Additionally, providing a physical address instead of a PO box will help expedite delivery. Thanks for your patience.

We currently offer same-day delivery with Uber to select provinces across Canada! Eligible customers within the designated delivery zones below will be able to choose the "same day” delivery option at checkout.

Locations

Delivery Zone, 13-15 km radius from the following locations, including our Montréal Distribution Centre (5592, rue Ferrier, Ville Mont-Royal, Québec H4P 1M2):

Alberta Area

• Chinook Centre
• Cross Iron Mills
• Kingsway Mall
• Londonderry Mall
• Market Mall
• Park Place Mall
• South Edmonton Common
• Southcentre Mall
• Southgate Centre
• West Edmonton Mall

British Columbia Area

• Aberdeen Mall
• Coquitlam Centre
• Cottonwood Mall
• Grandview Corners
• Guildford Town Centre
• Mayfair Shopping Centre
• Metropolis at Metrotown
• Orchard Park Shopping Centre
• Sevenoaks Shopping Centre
• Tsawwassen Mills
• Uptown Mall

Manitoba Area

• Kildonan Place
• Outlet Collection Winnipeg
• Polo Park
• St.Vital Centre

New Brunswick Area

• Place Champlain

Newfoundland Area

• Avalon Mall

Nova Scotia Area

• Halifax Shopping Centre
• Mic Mac Mall
• The Village Shops

Ontario Area

• Bayshore Shopping Centre
• Bramalea City Centre
• Cambridge Smart-Centres
• Canada One Factory Outlet
• Cataraqui Town Centre
• College Square
• Conestoga Mall
• Devonshire Mall
• Dufferin Mall
• Erin Mills Town Centre
• Fairview Park Mall
• Georgian Mall
• Heartland Town Centre
• Intercity Shopping Centre
• Lambton Mall
• Lansdowne Place
• Lime Ridge Mall
• Lynden Park Mall
• Mapleview Centre
• Masonville Place
• New Sudbury Centre
• Oakville Place
• Oshawa Centre
• Pen Centre
• Pickering Town Centre
• Place d'Orleans
• Promenade Shopping Centre
• Quinte Mall
• Rideau Centre
• RioCan Durham Centre
• Scarborough Town Centre
• Square One Shopping Centre
• St. Laurent Shopping Centre
• Stone Road Mall
• Tanger Outlets Ottawa
• Upper Canada Mall
• Vaughan Mills
• White Oaks Mall
• Yorkdale Center

Quebec Area

• Carrefour Angrignon
• Carrefour de la Rive Sud
• Carrefour de L'Estrie
• Carrefour du Nord
• Carrefour Laval
• Carrefour Richelieu
• Centre Com. Les Rivieres
• Centre Eaton Montreal
• Centre Riocan Ste-Foy
• Fairview Pointe-Claire
• Galeries D'Anjou
• Galeries de la Capitale
• Galeries Rive Nord
• Galeries Terrebonne
• Les Avenues Vaudreuil
• Les Galeries Chagnon
• Mega Centre Notre-Dame
• Montreal Premium Outlets
• Place Laurier
• Place Rosemere
• Place Versailles
• Plaza Des Recollets
• Prom. Gatineau
• Promenades Beauport
• Promenades St-Bruno
• Quartier 10/30
• Rue Sainte-Catherine

Saskatchewan Area

• Cornwall Centre
• Midtown Plaza
• The Centre @ Circle & 8th

Yes, there is. Orders/purchases must be made before 3 p.m. to qualify for same-day delivery. Any orders placed after 3 p.m. will be delivered the following day. Also, same-day service will be limited on provincial and national holidays.

Yes, you are limited to that nearby store's inventory! You may notice that only select items are eligible to be shipped with this method, this is simply because only items available at the originating shopping center will be eligible. If you find yourself wanting something that isn't offered, you may order them separately or opt for express shipping!

It's actually even better. Once the order has shipped, a tracking link to the Uber Express website will be sent via SMS to the mobile phone number provided at checkout. You will also receive your order confirmation and shipping confirmation emails as usual.

Yes, there is. Orders placed after 3 p.m. will be ready for pick-up the following business day at the same store selected at checkout.

You will receive a "Ready for pick-up" email when it is time to come by the store to get your package.

We currently offer same-day pick up in select stores across Canada. If your cart is eligible for in-store pickup, you will be able to select the 'Pick-up in store' option at checkout. Orders placed after 3 p.m. will be ready for pick-up the following business day at the same store selected at checkout. For more details, please see our shipping policy.

No. You are limited to your nearby store's inventory. You may notice that only select items are eligible to be shipped with this method, this is simply because only items available at the originating shopping center will be eligible. If you find yourself wanting something that isn't offered, you may order them separately or opt for express shipping.

You will receive a 'Ready for pick-up' email once your order is ready to be collected in-store. We kindly ask that you wait for that email before coming to pick up your order. You have 3 days to pick up your order from the moment you receive your 'Ready for pick-up' email.

You have 3 days to pick up your order from the moment you receive your "Ready for pick-up" email. After this period, the items will be returned to our shelves and no longer reserved for you.

Stop by our store and head to the cash as usual with a valid photo ID and your "Ready for pick-up" email available. Your pick-up location as well as the store's phone number and opening hours will be indicated on your "Ready for pick-up" email.

You will need a valid photo ID and your "Ready for pick-up" email (physical copy or shown on your mobile device).

A temporary hold on your credit card will be placed, but you will only be charged for items once you pick up your order. Additionally, you will only be charged for the things you take. If when collecting in-store there are items you no longer want to purchase, or for any reason you change your mind, you will not be charged for those items.

The order will be ready for the next opened business day.

There are no hidden fees. At checkout, you'll be provided an order total in your preferred currency, which includes duties and taxes.

Please verify your original order confirmation email for the pre-authorized amount. We only charge you for the items sent so if you notice any discrepancies once your package is mailed, do not hesitate to contact us by email by filling out the form here.

In order to get your items to you as quickly as possible, your order may be fulfilled in more than one shipment. You will only receive the shipping confirmation email when the last item has shipped. However, you can view the tracking for each item on the Order tracking page.

All shipping costs are non-refundable.

Duties, taxes and custom fees are treated differently depending on what country you are shipping to. We currently offer to prepay these fees upfront, you will not have to pay for these fees seperately when your order arrives because they are included in your order total.

See our Payment Info for Garage's full terms.

Pre-paid duties will not be subjected for a refund, however in the case where we cannot fufill item(s) in your order for any reason, you will be refunded for duties on those items.

Duties and taxes are calculated based on where they are made, on the specific items ordered, the value of your purchase and the destination of your order. These additional fees are added to your order total in your shipping cart at checkout so you will not have to worry about being charged extra fees when your order is delivered.

Yes, of course! To track you order, click the 'Order Tracking' link at the bottom footer of the website (if you on mobile, it can be found under the 'Orders' dropdown) and enter your order number, order email and billing postal code. It's that easy.

We will also be sending you a 'Shipping Confirmation' email with all your tracking numbers once your order has left our Distribution Center.

Please allow up to 3 business days from your order's delivery date before contacting us for an investigation. You may also contact the carrier to investigate further.

No, we do not deliver to PO Box addresses.

No, you may only ship to one address per order.

If you desire to ship items to multiple locations, you will need to place separate orders for each address.

Orders placed before our shipping cut-off time of 2pm EST will be shipped on the same day Monday to Friday. All orders placed after the cut-off time on Friday will be shipped the following Monday. Orders placed on weekends or holidays will be processed the next business day.

All orders are subject to availability and credit authentication. During sale and holiday periods, additional processing time may be required.